Shipping policy

This Shipping Policy applies to all orders of handbags, briefcases, luggage, crossbody bags, mini bags, backpacks, wallets and matching bag accessories purchased on https://.dclcam.shop. This policy complies with Shopify platform regulations and serves as a binding supplementary clause to our Terms of Service, Return & Refund Policy and Privacy Policy. By completing checkout and placing an order on our website, you fully acknowledge and accept all shipping terms listed below without exception.

1. Order Processing Timeframe

1. All orders undergo manual warehouse sorting, quality inspection and secure packaging before dispatch. Standard order processing takes 1–3 business days, excluding weekends, official public holidays and seasonal sale peak periods such as flash sales, holiday promotions and clearance events, during which processing time may extend to 3–5 business days.
2. Payment verification is required to initiate processing. Orders with pending payment, failed card authorization, disputed transactions or suspected fraudulent activity will be held for review; such orders will not enter packaging until payment is fully cleared and identity verification is completed.
3. Once your order is packed, labeled and handed over to the shipping carrier, a shipping confirmation email with unique tracking number and carrier portal link will be sent to your registered email address automatically. We are unable to modify shipping address, item list or delivery method after the order has been marked "shipped".
4. Cancellation requests are only acceptable before the order enters packaging. Once shipment is arranged, customers must follow our official return policy to return unwanted goods after delivery and bear relevant return shipping fees for personal reason returns.

2. Free Shipping Eligibility & Rules

1. Free standard ground shipping is automatically applied to all orders whose total pre-tax merchandise subtotal meets or exceeds the free shipping threshold displayed at checkout on https://.dclcam.shop. The free shipping threshold is subject to update for promotional events, and the threshold value shown at the moment of checkout is the sole valid standard for each individual order.
2. Free shipping covers only standard economy delivery service. Expedited, overnight, priority air and door-to-door express upgrades are not included in free shipping benefits, and customers must pay the corresponding upgrade surcharge if faster delivery is required.
3. Free shipping applies only to the original outbound shipment from our warehouse to your delivery address. Free shipping benefits do not cover return shipping fees, customs duties, import taxes, brokerage fees, redelivery charges for incorrect addresses or any secondary transit costs generated after initial delivery.
4. If an eligible free shipping order is partially returned for customer personal reasons, the original outbound shipping cost equivalent will be deducted from your refund amount. Full free shipping coverage is only retained when all items of the order are kept and no returns are submitted.
5. Free shipping promotions cannot be stacked with certain site-wide discount codes, bundle offers or flash clearance discounts as specified on product and checkout pages. Our system will automatically apply the most cost-effective shipping offer to your cart during checkout.
6. International remote regions, island territories and restricted delivery zones are excluded from free shipping qualification regardless of order subtotal; standard international shipping rates will apply to these destinations as displayed at checkout.

3. Shipping Cost Calculation Standards

1. Shipping fees are calculated in real time at checkout based on three core factors: total parcel weight (actual weight or volumetric weight, whichever is higher), delivery destination country/region and selected delivery speed. Volumetric weight is calculated by the formula: (Length × Width × Height in centimeters) / 6000, which applies especially to large luggage sets and oversized backpacks with low actual weight but large packaging volume.
2. All displayed shipping fees exclude local sales tax, cross-border import duties, customs clearance fees, brokerage charges and any government-mandated tariffs; these additional charges are the sole responsibility of the receiving customer upon parcel arrival.
3. Multiple separate orders placed under the same account on different dates are treated as independent shipments and cannot be combined to meet the free shipping threshold; each order is calculated for shipping cost separately. Combined shipping is only available if all items are added to a single cart and paid in one checkout transaction.
4. Oversize surcharges apply to full-size travel luggage, extra-large backpacks and multi-piece luggage sets whose packaging dimensions exceed carrier standard limits. Oversize fees will be clearly displayed on the checkout page before payment confirmation.

4. Delivery Time Estimates

1. Domestic Standard Shipping: Estimated transit time 5–10 business days after warehouse dispatch.
2. Domestic Expedited Shipping: Estimated transit time 2–4 business days after warehouse dispatch.
3. International Standard Shipping: Estimated transit time 12–25 business days after dispatch, subject to customs inspection hold-ups.
4. International Express Shipping: Estimated transit time 5–12 business days after dispatch, with faster customs clearance priority.
5. Common factors that extend delivery time include customs random inspection, national public holidays, natural disasters, carrier operational backlogs, seasonal shipping peak surges, remote zone transportation delays and local postal service disruptions. We shall not provide compensation or refunds for delayed delivery caused by the above external factors.

5. Delivery Address & Recipient Responsibility

1. Customers must submit complete, accurate and deliverable shipping information including full legal recipient name, detailed street address, apartment/unit number, postal code, valid contact phone number and country during checkout. PO Box addresses are not supported for large luggage shipments and may result in delivery failure or parcel return.
2. We take no liability for lost, misdelivered, returned or undeliverable parcels caused by incomplete, misspelled, outdated or invalid shipping addresses provided by customers. If a parcel is sent back to our warehouse due to address errors, the customer shall bear all round-trip shipping fees before we arrange redelivery.
3. Parcels require signature confirmation upon delivery for all luggage and high-value leather goods including wallets, briefcases and premium handbags. If no recipient is available to sign at the time of delivery, the carrier will leave a delivery notice for self-pickup or schedule a redelivery attempt. Multiple failed delivery attempts will result in the parcel being returned to our warehouse at the buyer’s cost.
4. Once the carrier marks the parcel as "delivered" under your tracking number, ownership and risk of loss or damage transfers fully to the customer. We will not process loss claims for parcels confirmed delivered by the logistics provider.

6. Customs, Duties & International Delivery Terms

1. For all cross-border shipments, the receiving customer acts as the importer of record and bears full legal and financial responsibility for all applicable import duties, consumption taxes, customs inspection fees and brokerage charges levied by local customs authorities. dclcam.shop cannot predict, control or reimburse any customs-related fees under any circumstances, except for shipments containing wrong or defective items dispatched due to our warehouse error.
2. We will truthfully declare the product category (handbag, luggage, backpack, wallet etc.), item quantity and order value on customs commercial invoices as required by international trade regulations. Customers may not request us to falsify declared value or commodity descriptions to evade tariffs; any such request will be rejected, and violations may lead to parcel seizure by customs with all losses borne by the buyer.
3. If customs confiscates, seizes or destroys your parcel due to prohibited product classification, incomplete customs documents or violation of local import restrictions on leather goods, we will not issue order refunds or reship replacement merchandise.
4. Customs clearance hold-ups may delay delivery timelines for several weeks; we cannot expedite customs processing or provide compensation for delays stemming from regulatory inspection.

7. Lost, Stolen or Damaged Parcel Claims

1. Damaged goods upon delivery: You must capture clear photos of the outer packaging, shipping label, damaged bag product and internal protective filler immediately upon receiving the parcel, then submit a formal claim email to info@dclcam.shop within 7 calendar days of delivery confirmation. Claims submitted after the 7-day window will be rejected. Verified warehouse-caused damage qualifies for free reshipment or full product refund at your selection. Damage caused by poor customer handling, improper self-repackaging or transit impact without complete photographic evidence will not be compensated.
2. Lost parcel claims: If your tracking status shows no movement for 20 consecutive business days for standard shipping or 10 consecutive business days for express shipping, you may submit a loss claim to our support email with your order number and tracking ID. We will file an official investigation with the logistics carrier, which takes 7–14 business days to complete. Compensation will only be issued after the carrier officially confirms the parcel is permanently lost.
3. Stolen after delivery: If tracking shows delivered but you never receive the parcel, you must file a local theft report with your postal service or local police authority and provide a copy of the official report to info@dclcam.shop within 10 calendar days. Without official theft documentation, no replacement or refund will be processed.
4. Compensation cap: The maximum total compensation for any lost or damaged shipment is limited to the original merchandise subtotal paid for the affected items; we do not compensate for indirect losses such as travel fees, missed events or emotional distress.

8. Prohibited Shipping Items & Restrictions

9. Return Shipping Liability Breakdown

1. Warehouse error returns (wrong item sent, factory defective goods, missing accessories): We provide a prepaid return shipping label and cover all return transit costs with zero charge to customers.
2. Customer-initiated returns (change of mind, unsatisfied style, unsuitable size, personal preference): Customers bear full return shipping fees, and the original outbound shipping cost (including the monetary equivalent of free shipping benefits applied at checkout) will be deducted from your final refund amount.
3. International return shipments for personal reasons require buyers to cover international return freight, customs export fees and import taxes generated during return transit back to our warehouse.

10. Policy Modification Right

11. Shipping Support Contact