Shipping Policy

Thank you for shopping with dclcam.shop.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered to customers.

1. Business Information

Website: https://dclcam.shop/
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada

2. Shipping Market

We currently accept eligible orders for delivery throughout the:

United States

Shipping availability remains subject to carrier coverage and the customer's exact delivery address.

3. Shipping Charges

Applicable shipping costs will be clearly displayed during checkout before payment is completed.

We do not intentionally add undisclosed mandatory shipping charges after checkout.

4. Order Processing Time

Orders are normally processed within:

1–3 business days

Processing may include:

• Payment confirmation
• Order verification
• Product preparation
• Packaging
• Shipment arrangement
• Handover to the carrier

Business days generally mean Monday through Friday, excluding applicable public holidays.

5. Estimated Transit Time

After dispatch, our estimated standard transit time is:

5–8 business days

6. Estimated Total Delivery Time

Our normal estimated total delivery timeframe is therefore:

1–3 business days processing + 5–8 business days transit = approximately 6–11 business days.

These are estimated timeframes rather than guaranteed delivery dates.

7. Order Confirmation

Customers will normally receive an order confirmation after successfully placing an order.

The order confirmation does not necessarily mean that the order has already been dispatched.

8. Shipment Tracking

Where available, a tracking number or tracking link may be provided after shipment.

Carrier tracking systems may require time to update.

9. Delivery Address

Customers are responsible for providing complete and accurate:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Country
• Telephone number
• Email address

Incorrect information may result in delays or failed delivery.

10. Delivery Delays

Delivery may occasionally be delayed by:

• Carrier disruption
• Weather
• Public holidays
• Seasonal shipping volumes
• Transportation problems
• Incorrect customer information
• Other events outside our reasonable control

11. Lost Shipments

If tracking suggests that an order may be lost, please contact:

info@dclcam.shop

Please provide the order number and tracking information.

12. Damaged Shipments

If a package arrives damaged, please contact us and provide:

• Order number
• Description of the problem
• Photographs of the product
• Photographs of packaging where relevant

13. Missing or Incorrect Products

If you receive the wrong item or an item is missing, contact us promptly so that we can investigate.

14. Customs and Import Charges

Where applicable, cross-border orders may be subject to customs duties, import taxes, or other government charges.

Where such charges are not collected during checkout, they may be payable by the recipient.

15. Returns

Eligible returns are governed by our Return & Refund Policy.

Our standard return period is:

30 business days after delivery.

Approved refunds are normally processed within:

7 business days after approval.

16. Policy Updates

We may update this Shipping Policy when reasonably necessary to reflect changes in shipping services, carriers, operations, or applicable requirements.

17. Contact Us

dclcam.shop
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada