Return & Refund Policy

Thank you for shopping with dclcam.shop.

We want customers to clearly understand our return and refund procedures before making a purchase. This Return & Refund Policy explains the return period, return eligibility, return procedures, damaged or incorrect items, refund methods, and refund processing times.

1. Business Information

Store Name: dclcam.shop
Website: https://dclcam.shop/
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Business Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada

For return or refund questions, please contact us before sending any item back.

2. Return Period

Eligible products may be returned within:

30 business days after delivery.

The return period begins on the date the customer receives the order.

Customers must submit a return request within this 30-business-day period.

Requests submitted after the return period may not be accepted unless otherwise required by applicable law.

3. Return Eligibility

To qualify for a standard return, the product should generally:

• Be returned within 30 business days after delivery
• Be unused
• Be unworn where applicable
• Remain in substantially the same condition in which it was received
• Include original packaging where reasonably possible
• Include tags, accessories, or components supplied with the product
• Show no signs of misuse, intentional damage, alteration, or excessive handling

We may inspect returned products before approving a refund.

4. How to Request a Return

Before returning a product, contact:

info@dclcam.shop

Please include:

• Full name
• Order number
• Email address associated with the order
• Product being returned
• Reason for return
• Photographs where relevant

We will provide applicable return instructions after reviewing the request.

Customers should not send products back before receiving return instructions.

5. Return Address

Return instructions, including the applicable return address, will be provided after the return request has been reviewed and approved.

Please do not send products to our business address unless our customer service team specifically instructs you to do so.

6. Change-of-Mind Returns

Eligible change-of-mind returns may include:

• Customer no longer wants the product
• Wrong size or variation selected
• Product does not meet personal preference
• Customer ordered the wrong product

Where permitted by applicable law, the customer is responsible for return shipping costs for change-of-mind returns unless otherwise stated.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is:

• Damaged
• Defective
• Incorrect
• Missing essential components
• Materially different from the product ordered

please contact us promptly.

Please provide your order number and photographs where reasonably necessary.

Where the issue is verified as our error, we will provide an appropriate remedy, which may include:

• Replacement
• Refund
• Return instructions
• Another appropriate solution

Reasonable return shipping costs for verified defective or incorrectly supplied products will not be placed on the customer where we determine that a return is required due to our error.

8. Non-Returnable Products

Certain products may not qualify for return where permitted by law, including:

• Used or damaged products
• Products altered after delivery
• Products missing essential components
• Personalised or customised products where applicable
• Products returned after the applicable return period
• Items subject to lawful hygiene restrictions

This does not limit rights relating to faulty or incorrectly supplied products.

9. Return Inspection

After receiving a returned product, we may inspect:

• Product condition
• Packaging
• Accessories
• Order information
• Return eligibility

We will notify the customer after completing the review.

10. Refund Method

Approved refunds will normally be issued to the:

Original payment method used for the purchase.

11. Refund Processing Time

Once a refund has been approved:

The approved refund will be issued within 7 business days.

The refund will be returned through the original payment channel.

Banks, card issuers, or payment providers may require additional processing time after we issue the refund.

12. Exchanges

Where available, eligible products may be exchanged subject to:

• Return eligibility
• Product availability
• Current inventory

If the requested replacement product is unavailable, a refund may be offered instead.

13. Order Cancellations

Customers may contact us as soon as possible to request cancellation.

We will make reasonable efforts to cancel orders that have not yet entered fulfilment or dispatch.

Once an order has been dispatched, the customer may need to follow the return procedure described in this policy.

14. Consumer Rights

Nothing in this policy removes or restricts mandatory consumer rights available under applicable law.

15. Contact Us

dclcam.shop
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Business Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada