Refund policy

1. Eligible Products for Returns

This return policy applies to all bags sold on dclcam.shop, including handbags, briefcases, luggage, crossbody bags, mini bags, backpacks, wallets and all matching accessories attached to the above merchandise. Custom engraved, personalized, clearance final-sale, damaged discounted outlet bags are non-returnable and non-refundable under all circumstances.

2. Return Time Window

We accept valid return requests within 30 calendar days after the customer receives the ordered package, confirmed by delivery tracking records. Any return request submitted beyond the 30-day window will be automatically rejected with no exceptions. The receipt date is defined as the day the delivery carrier marks the parcel as delivered to your address.

3. Mandatory Return Condition Standards

All returned items must meet every requirement below to qualify for full or partial refunds:
  1. The bag, original dust bag, brand tag, packaging box, paper filler, care card, shoulder straps, detachable pouches and all original accessories must be returned together in complete sets; missing accessories will trigger proportional deduction from your refund amount.
  2. Products must remain unused, unwashed, unaltered, unmodified and free of scratches, stains, dirt, odors, scuffs, water damage, ink marks, makeup residue, animal hair or wear from daily carrying.
  3. All original factory security tags, hang tags and protective plastic wraps must stay intact and unremoved. Items with cut, torn or missing tags cannot be processed for return.
  4. Luggage items must have zero wheel scratches, zero frame dents, unbroken zippers and unused handle grips; any signs of travel usage void return eligibility.
  5. Wallets must have unmarked inner card slots, no coin abrasion and unused snap closures.
  6. We reserve the right to refuse returns if returned goods show signs of customer damage, improper storage, accidental breakage or self-repair attempts.

4. Return Request Submission Process

Step 1: Send a formal return application email to info@dclcam.shop with the subject line "Return Request - Order Number [insert your full order ID]".

Step 2: Include all required information in your email: full order number, full name of purchaser, delivery address, list of items to return, clear front/side/inner photos of the products and a brief reason for return.

Step 3: Our customer service team will review your application within 2–4 business days and reply via email with an official pre-paid return shipping label, detailed return shipping address and step-by-step repacking instructions.

Step 4: Do not ship back any merchandise before receiving our authorized return label. Unauthorized self-shipped parcels will not be accepted, and we will not process refunds for unapproved returns.

Step 5: Pack returned goods securely with bubble wrap or rigid boxes to avoid transit damage; fragile luggage must be wrapped with thick protective foam. We do not cover compensation for items damaged during return transit due to insufficient customer packaging.

5. Shipping Fee Responsibility for Returns

  1. If return is caused by our store errors: wrong item sent, defective manufacturing, color/size mismatch against order description, missing accessories or factory damage—we cover both original outbound shipping cost and full return shipping fees via our pre-paid label with zero customer charge.
  2. If return is for customer personal reasons: change of mind, unsatisfied style, inappropriate size, unliked color or accidental over-order—customers bear all return shipping costs, and original outbound delivery fees paid at checkout are non-refundable.
  3. International customers are responsible for all cross-border customs duties, import taxes, brokerage fees and international return shipping charges for voluntary personal returns. Customs fees will not be reimbursed under any personal return scenarios.

6. Refund Processing Rules & Timeline

  1. After our warehouse receives, inspects and approves your returned package, refunds will be initiated within 5–7 business days to your original payment method (credit card, PayPal, debit card or other checkout payment channels).
  2. Bank processing delays for fund arrival may take an additional 3–10 business days depending on your card issuer or payment platform speed; we are not liable for bank transfer waiting periods.
  3. Full refund amount equals the total product price of eligible returned items only. Shipping surcharges, expedited delivery fees, gift wrapping fees and customs taxes are excluded from all refunds unless the return is store-caused defective/wrong shipment.
  4. Partial refunds will be issued if returned items have missing original accessories, minor stains or slight surface wear; deduction amounts will be stated clearly in our inspection email sent after warehouse review.
  5. Refunds will be fully denied if returned goods fail our quality inspection due to heavy damage, lost original packaging or removed security tags.
  6. We do not offer cash refunds; all reimbursements are processed through the original payment account used at checkout. No third-party payment redirects or cash handoffs are available.

7. Exchange Policy Alternatives

Instead of returns, customers may request a one-time exchange within the 30-day post-delivery window under these terms:
  1. Exchange requests follow the same email submission process as return applications, with identical product condition requirements.
  2. Store-caused errors qualify for free exchange shipping both ways.
  3. Customer-initiated exchanges require the buyer to cover return shipping of the original bag and all outbound shipping fees for the replacement item.
  4. Only one exchange per single order is permitted; repeated exchange requests for the same order will be declined.
  5. Limited stock items may not support exchanges; we will offer a full refund as the alternative solution if replacement inventory is unavailable.

8. Non-Returnable & Non-Refundable Merchandise Categories

The below items cannot be returned, exchanged or refunded in any situation:
  1. All personalized custom bags with engraved names, monograms, custom printed logos or modified hardware.
  2. Final sale, flash clearance, outlet discounted, liquidation marked-down luggage and accessories.
  3. Gift cards, digital discount vouchers and promotional bonus items received free with orders.
  4. Products damaged by customer misuse, improper cleaning, water immersion, sharp object scratches or self-modification.
  5. Items returned after the 30-day eligible return window expires.
  6. Bags sold as slightly defective discounted seconds with pre-stated visible flaws listed on product pages.

9. Damaged & Missing Item Claims

If you receive a broken, defective, incomplete or wrong bag upon delivery:
  1. Submit a claim email to info@dclcam.shop within 7 calendar days of delivery with clear photos of packaging exterior, shipping label, damaged product and missing components.
  2. Claims submitted after the 7-day damage reporting window will be rejected.
  3. We provide three resolution options for verified store-side errors: free replacement shipment, full product refund or store credit equal to the item purchase price, chosen at the customer’s preference.
  4. We will not resolve damage claims without complete photographic evidence as required above.

10. Store Credit Policy

Customers may opt to receive store credit instead of monetary refunds for eligible returns. Store credit has a 12-month validity period from the issuance date, can only be used for purchases on https://.dclcam.shop, cannot be converted to cash, and cannot be applied toward customs fees, expedited shipping or gift card purchases. Expired store credit will be void with no extensions offered.

11. Modification of This Policy

dclcam.shop reserves the full right to revise, update or adjust this Return & Refund Policy at any time without prior individual customer notification. The latest version of the policy will be permanently posted on our website https://.dclcam.shop, and all orders placed after policy updates follow the revised terms. All orders confirmed before policy changes abide by the version effective on their original checkout date.

12. Contact Support for Return Inquiries

For all questions about return requests, refund status, inspection results or exchange arrangements, please send detailed inquiries to our official support email: info@dclcam.shop. Customer service operates Monday to Friday, excluding official public holidays, and will respond to valid emails within 4 business days maximum.