Privacy policy

Privacy Policy

At dclcam.shop, we respect customer privacy and aim to handle personal information responsibly and transparently.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when customers visit our website, place orders, contact us, or otherwise interact with our online store.

1. Business Information

Website: https://dclcam.shop/
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada

2. Personal Information We May Collect

Depending on how customers interact with our website, we may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order information
  • Transaction information
  • Customer service correspondence
  • Device information
  • Browser information
  • IP address
  • Website activity
  • Cookie identifiers
  • Payment-related transaction information

3. Payment Information

Payments may be processed by Shopify and applicable payment providers.

We generally do not directly store complete payment card numbers or card security codes where those details are processed directly by authorised payment providers.

4. How We Use Information

Personal information may be used to:

  • Process orders
  • Confirm transactions
  • Arrange shipping
  • Provide tracking information
  • Manage returns and refunds
  • Respond to enquiries
  • Prevent fraud
  • Protect website security
  • Maintain business records
  • Comply with legal obligations
  • Improve our website
  • Analyse website performance
  • Send marketing communications where permitted

5. Shopify

Our online store operates using Shopify.

Shopify may process personal information to provide ecommerce infrastructure, checkout functionality, order management, security, and related services.

Shopify handles information according to its own applicable privacy practices.

6. Cookies

Our website may use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Keep the website secure
  • Remember preferences
  • Analyse traffic
  • Improve performance
  • Support advertising or marketing where applicable

Where required, customers may be provided with cookie or privacy preference controls.

7. Service Providers

We may share necessary information with service providers involved in:

  • Ecommerce hosting
  • Payment processing
  • Shipping
  • Fulfilment
  • Customer support
  • Fraud prevention
  • Analytics
  • Marketing
  • Technical infrastructure

8. Shipping Providers

Information necessary to fulfil an order may be provided to delivery or logistics companies.

This may include:

  • Customer name
  • Delivery address
  • Telephone number
  • Email
  • Shipment information

9. Marketing

If customers subscribe to marketing communications, we may send promotional emails where permitted.

Customers may unsubscribe using the unsubscribe link provided in marketing messages.

Transactional emails such as order confirmations and shipping notices may still be sent.

10. Data Retention

We may retain information for as long as reasonably necessary for:

  • Order fulfilment
  • Returns
  • Refunds
  • Customer service
  • Accounting
  • Fraud prevention
  • Legal compliance
  • Dispute resolution

11. Information Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

12. International Processing

Because we sell to customers in the United States and may use international service providers, personal information may be processed outside Canada.

13. Privacy Rights

Depending on applicable law, customers may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion
  • Withdraw consent where applicable
  • Object to certain processing
  • Opt out of certain marketing
  • Request information about our privacy practices

Requests may be sent to:

info@dclcam.shop

14. Children

Our online store is not intended to knowingly collect personal information from children in violation of applicable law.

15. Third-Party Links

Our website may contain links to independent third-party websites.

We are not responsible for their independent privacy practices.

16. Changes to This Policy

We may update this Privacy Policy when reasonably necessary.

The current version will be published on our website.

17. Contact Us

dclcam.shop
Email: info@dclcam.shop
Telephone: +1 905-861-6758
Address: 14 Hemlock Close, Fort Saskatchewan, AB T8L 0V9, Canada